Refund Policy
1. General Refund Principles
We strive for customer satisfaction. Refunds are evaluated on a case-by-case basis according to this policy.
2. Right of Withdrawal
If the service does not start immediately upon purchase, you have a legal right of withdrawal for 3 days from the date of purchase.
3. Waiver of Withdrawal for Immediate Access
As our video services are digital content provided immediately, you expressly waive your right of withdrawal once the service has commenced.
4. Amicable Refund Requests
Before initiating any formal dispute, users must submit an amicable refund request through their user dashboard. We aim to resolve issues fairly and promptly.
5. Stripe Disputes and Chargebacks
Initiating a Stripe dispute or chargeback without first attempting an amicable resolution violates our policy and will result in immediate account suspension.
6. Eligibility for Token Refunds
Unused tokens purchased within the last 14 days may be eligible for a refund, provided no tokens from the package have been consumed.
7. Eligibility for Subscription Refunds
Subscription fees are generally non-refundable. Cancellations will take effect at the end of the current billing cycle.
8. Processing Time for Refunds
Approved refunds are processed within 5-10 business days and returned to the original payment method via Stripe.
9. Service Interruptions
In the event of prolonged service downtime, we may, at our discretion, offer token credits or partial refunds.
10. Changes to the Refund Policy
We reserve the right to amend this refund policy. Changes will be communicated to users and applied to future purchases.
MYOU INTERACTIVE ENTRETAINMENT TECHNOLOGY LIMITED
ROOM D 10/F TOWER A BILLION CENTER 1 WANG KWONG ROAD BAY KL, 999077 HONG KONG, Hong Kong